Frequently Asked Questions

 



 

Please find listed below the most common questions we receive regarding Forest Views.  We update this page often as customers ask us different questions - when we get a few relating to the same topic we will include them here on this page.  If your question is not answered in the information please click here and you will be redirected to our "Contact Us" form where you can email us with your inquiry.  It is our policy that we take no longer than 24 hours to get back to you with an answer and usually we are back to you in half that time.

 

Who Are You?

To get a good overview of who Forest Views is have a look at our About Forest Views page.  That will give you a good idea of our philosophies and aims.  The owners have been involved in retail and service business for the past 40 years and know that customers are the cornerstone of any business.  In addition we have a strong social responsibility and we have donated in excess of US$3.0 million to registered charities over the past 25 years.

We believe in giving people a fair deal - good products at a good price and value for money.  We want you to feel safe and secure dealing with Forest Views and for additional information you can view our Terms of Service which outlines in detail our responsibilities to you 

 

How secure is my personal information?

The best place to answer this is to scan our Privacy Policy which details in full everything about the security of this site and your personal information.  The short answers for you (without having to read the full policy) are

  1. When you purchase something from us you allow us to collect information from you for the purpose of that specific transaction only.  You may receive information from us to your email address from time to time and you can withdraw consent to send you that information at any time - just contact us at support@forest-views.com 
  2. Our store is hosted by Shopify Inc and your card information is encrypted and secure and deleted after the purchase transaction. In addition you have the option to purchase through "PayPal Express Checkout" should you wish.  Either option is totally secure and safe

These are the main questions we are asked about but please feel free to read the full Privacy Policy which covers everything you need to know

 

Can I get my money back?

Absolutely you can, but there are some exceptions in the cases of custom built product and "Free Product" offers.  To see the full refund policy have a look at our Refund Policy to get the full information on what is eligible and the process to follow.

 

How long do deliveries take?

Forest Views ships products worldwide for free (the only exception being Free Products where the customer will pay for shipping & handling costs).  Therefore depending in which part of the world you are situated your delivery times will vary.  The best place to find the answer to this question is on our Shipping Policy page which covers everything from normal shipping times, delays and tracking of your order.

 

I've been waiting for my order - where is it?

Wherever we can we use tracking numbers to keep a tab on where your order is.  These tracking numbers are usually available 5 - 10 days after order processing.  In 99% of cases orders arrive faster than the estimates we give you in our shipping policy.  You will receive an email with a tracking number and then you can go to our Track My Order page and input the tracking # to see where your package is at.  

 

If I order 2 or 3 different products how come I sometimes get separate packages and Tracking Numbers?

There could be a number of reasons for that but the main ones are:

  1. Some items you have ordered may be on back order
  2. Depending of the size of the order the package size may be too big and need to be split into 2 or more packages for delivery
  3. Because we ship from multiple warehouse locations and have different designers and suppliers it is more practicable to send separate items rather than bring them together for shipping to you

 

If your question hasn't been covered by any of the above topics or Policy Pages please don't hesitate to drop us an email and we'll get back to you as fast as we can Contact Us

Thanks for your business and support - we appreciate it and hope to see you again real soon

 

 

 

 

     

     

     

     

     

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