Shipping Policy

 

 

We ship worldwide and wherever possible we use tracking numbers to ensure that your goods arrive safe and within the promised time.  In countries where tracking is not available International shipping may take longer than the estimates in the table below.

There are sometimes factors which can affect international deliveries such as the product being temporarily out of stock, holidays, customs hold-ups, weather and other delays which are unfortunately beyond our control.

In the table below you will see estimated delivery times to your part of the world.  In many cases items are delivered faster, but the delivery estimates below give you an idea of what you may expect.  

Your Location Estimated Shipping Time
United States 10 - 25 business days
UK, Europe, Canada, Australia & New Zealand 15 - 45 business days
Rest of the World 20 -60 business days

You will receive a tracking number 5 - 10 days after order processing and if you would like to know where your order is at you can insert the tracking # in the box on the "Track My Order" icon on the menu bar. If you haven't received your order within the estimates listed above or have an issue please email us at support@forest-views.com with your order # and we'll be back to you as soon as possible.

IMPORTANT

We can't be responsible for missing orders or un-deliverable orders because you have missed something in the address field or provided incomplete or incorrect delivery instructions.

We also can't be responsible for any Duties, Taxes or Customs Fees incurred in your home country.  Likewise we can't be held responsible if there are delays caused by customs or inspections of the goods by officials.  (If you order has not moved for a few days it's just a waiting game until the officials release it unfortunately - this can take several weeks at worst).  Thankfully this is a very rare event.

 Feel free to email us (or fill in the Contact Us form on the website) if you have any concerns at all.  We are here to make your experience as good as possible and we will endeavour to put things right.

Thanks and cheers

Rob

Forest Views

 

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